7.1 Introduction to Communication in Action
Learning Objectives
By the end of this chapter, you should be able to
- Use the critical listening, critical thinking, and critical ignoring three-step strategy
- Describe how to relay information in a clear, organized ,and concise manner
- Discuss methods of enhancing your public speaking skills
- Discuss strategies for improving digital communication and citizenship
- Describe group problem-solving strategies
- Discuss strategies for obtaining information during a conversation
Chapter Overview
This book has so far covered specific areas of communication and introduced communication strategies that use those specific skills. This chapter will introduce you to communication strategies that combine several areas of communication skills. The strategies in this chapter are not all-inclusive—there are many more to learn. These strategies have been selected because they combine the communication skills covered in the book, can be learned using this book, and are appropriate for professional settings. Many advanced communication strategies require extra training beyond the scope of this book, which specialized post-secondary programs and professional settings can provide. Each strategy in this chapter includes a suggested circumstance for its use in a professional setting. However, you are encouraged to think beyond the examples provided and consider employing any of the strategies to enhance communication competence and interpersonal relationships in any setting, professional and personal alike.
Attribution
Unless otherwise indicated, material on this page has been reproduced or adapted from the following resource:
Thomas, L., Haupt, J., & Spackman, A. (2017). Management communication. The Marriott School at Brigham Young University. https://open.umn.edu/opentextbooks/textbooks/management-communication, licensed under CC BY-SA 4.0, except where otherwise noted.
