Chapter 3: Workplace Communications

18 Speaking


Task 1

Listen to the pronunciation of the words and phrases in the audio for Task 1. Repeat and practise.

certificate injured procedure service elevator
clearance investigate process supervise
condition kick off protect supervisor
environment lined up protective tenants
equal loading dock register unattended
equipment log remotely volunteer
evacuation manuals report work conditions
face-to-face online right
fire warden personnel schedule
follow policy secured

Ray, your Strategy Coach

Task 2

Listen to the audio for Task 2. Pay attention to how the speaker groups words together. Mark any pauses you hear with a /.

Discuss the pauses you marked.

Practise reading along with the audio, pausing where the speaker pauses.

You, as an employee, have the right to refuse to do a job that is unsafe. Yes, you have the right to refuse to do work that is not safe, but you also have big responsibilities. So, what are some of these responsibilities?

You need to know and follow all our safety policies and procedures. You need to keep updated on changes to these policies and procedures. It is your responsibility to read and understand the safety manuals and follow them. It is your responsibility to protect yourself, your co-workers, our tenants, and our customers. You must report all unsafe actions or conditions to your supervisor. You must use the protective equipment and clothing that are required for your job. You must report all accidents immediately.

Speaking practice

  1. Complete the following:
    1. a) Access one of the documents


Security guard:

(View full profile)

Police officer:

(View full profile)


If you have difficulty accessing the above links, visit the following link and search for the occupation:

b) Read the job descriptions. Think about and use the reading strategies you have learned.

c) Write down important information about work conditions and educational

d) Review what the Workplace Mentor said about clear communication (Workplace Mentor 1).

Present the information you read to a classmate or your instructor.

Use the Workplace Mentor’s suggestions to organize your information.

Use the STAR method to give information in a direct and concise way. Organize your information like this:

Situation and Task (What were you required to do?)

I am going to talk about the ______ job profile. My task was to read the profile and focus on the work conditions and

educational requirements.

Action that was taken (What did you do to complete the task?)

I accessed the information on the ALIS website. I wrote down the information I needed.

Result (What did you learn?)

This is what I found about _____. (Include only the important information.)

Note to the speaker: Remember to pay attention to your eye contact.

Note to the listener: Remember to show the speaker that you are listening by using the right body language and eye contact.

  1. Discuss the following:

a) How do the speakers know that their information is well-organized?

b) Why is it important for speakers to organize their information when they speak?

c) Why is it important for speakers to share information in a direct and concise way?

d) Why is eye contact important while speaking?

e) Why is the listener’s eye contact and body language important?

Speaking progress check


Read the information in the rubric on the right. It explains what you need to focus on in this task.

Complete the speaking task on the next page with your instructor or a classmate. Pay attention to the expectations in the rubric.

Chapter 3: Speaking Progress Check
  • Topic: Workplace communications
  • Task: Present information about a task


Criteria Yes Almost No How can you improve?
You gave the necessary information about the situation and the task.
You shared the information from the reading (the result).
You maintained appropriate eye contact throughout the interaction


Use the following link to access the job profile of a security guard. Download and print the document.

Follow the instructions below to help you complete the task.


  1. Read the document. Choose any two sections from the document to focus on for the imporant information. Prepare for your Progress Check task.
  2. Share at least two points from each of the two sections with a classmate or your instructor. Pay attention to the expectations in the rubric. Organize your information appropriately as follows:

Important information about the situation and task (What is your task?)

Important information about the action that was taken (What did you do to complete the task?)

Important information about the result (What did you learn? Remember to be concise!)

  1. Use appropriate eye contact.



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