Appendix 1: Answer Keys

37 Chapter 2: Answer Key


After you read


  1. a
  2. b
  3. c
  4. b
  5. b
  6. c
  7. c
  8. a




a) on time

b) without stopping

c) to be responsible for what you do and able to explain it


a) can-do attitude

b) valued

c) optimistically

d) personal management

e) solution-oriented

3. 1e, 2d, 3c, 4b, 5a


a) report

b) contact

c) value

d) challenge

e) break

f) address

g) notice

h) report

i) contact

j) address

k) notice

l) value

m) challenge

n) break


Suggestions for answers:

Newsletters are useful for

  • sharing important dates for upcoming events
  • introducing new programs or ideas
  • sharing important information about health and wellness
  • reminding people of procedures
  • recognizing employees who are doing great work
  • recognizing goals that a company has met
  • sharing information about improving skills
  • reminding people of company values
  • sharing information about social events.

Reading progress check


  1. b
  2. c
  3. c
  4. b
  5. a


1a, 2d, 3c, 4b


Listening 1: After you listen


  1. b
  2. c
  3. a
  4. c
  5. b


  1. Norman was working there, but he couldn’t get in touch with you.
  2. It’s important that you are available to respond to emergencies.
  3. Isn’t your break from 10:00 to 10:15 and Alex’s from 10:30 to 10:45? Norman tried to contact Maintenance at 10:35, but you didn’t respond to the call.
  4. Since Norman couldn’t get in touch with you, it took some time to find another person to mark the tile as dangerous.
  5. It’s really important to make sure you are ready to do your job when you are needed.
  6. It would be good if you stuck to assigned break times so that you’re available when needed, right?
  7. It’s really important for you to avoid problem situations like this in the future.

Listening 2: After you listen


  1. c
  2. b
  3. b
  4. b
  5. c

Listening Progress Check

  1. c
  2. a
  3. c
  4. a
  5. b
  6. b


Word/Phrase Meaning
to handle something an event that is usually unpleasant or unusual
to be off work not work for a period of time
to retire choose to stop working

permanently after you have had a career

a promotion a more important job in the same company
incident talk about or deal with a problem


Fact vs. Opinion

Activity 1

Fact Opinion
Susan is the manager of CDN Malls. Raja likes his job.
Ten employees work in

Administration at CDN Malls.

The Halloween event will be fun.
The mall is having a Halloween event on October 30 and 31. It is important to be a responsible employee.
Someone tripped and fell in the mall. Maria feels bad about getting back to work late.
The Safewalk review is on October 12. Sam works for a good company.

Fact vs. Opinion

Activity 2

Fact Opinion
I was at work on Saturday. I think that whatever was in the box probably broke because the crash was really loud.
Ahmed from Tech Shop tripped and fell. Ahmed’s a really nice guy
He fell right in front of our kiosk. I think it was a new stereo or computer.
I went to see if I could help Ahmed after I finished with my customer. They really need to take better care of the floors here.
A person from Maintenance came about 15 minutes later to put up a safety cone. I think he hurt his hand or wrist or something like that.

Using Past Tense in Descriptions

  1. asked
  2. were discussing; arrived
  3. thought
  4. said
  5. wanted; wrote
  6. reported; tried
  7. was walking; stopped
  8. were talking; started
  9. was carrying; tripped
  10. fell; dropped; broke



Task 2

Excerpt 1

Manage time effectively

In order for a company to run smoothly and effectively, all members of the team need to work together, follow their set work schedules, and meet deadlines. Demonstrate that you are a responsible and dependable employee by completing your tasks punctually. Arrive on time for work and after breaks. Check with your supervisor if you need to make a change in your schedule, and ensure that your co-workers are aware of any changes.

Excerpt 2

Demonstrate a positive attitude

Show that you take pride in your job by working with a positive attitude. A positive, can-do attitude shows your employer that you enjoy what you do, and it makes the workplace a more pleasant place to be. Face challenges optimistically and be solution-oriented. Work cooperatively with your co-workers. Positive employees are the kind of employees who employers like to retain.



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