Appendix 1: Answer Keys

36 Chapter 1: Answer Key


After you read


Answer the questions.

  1. c
  2. a
  3. During orientation
  4. b
  5. a
  6. a
  7. c



Answer the questions.


a) a step or part

b) keep

c) move someone to a higher position


a) demonstrate

b) a good fit

c) potential

d) hard skills

e) influence


Complete the following:

Noun Verb Adjective
mission introduce core
values conform

Reading progress check


Answer the questions.

  1. a
  2. b
  3. c
  4. a
  5. a


Word Meaning
raise an increase in salary
promotion a move to a better position
mentor someone who can advise or guide
adapt change or adjust to a different situation


Excerpt 1: After you listen


Answer the questions.

  1. a
  2. a
  3. a
  4. a
  5. c

Excerpt 2: After you listen


Complete the following:

  1. b
  2. (6) (1) (4) (2) (3) (5)
  3. b

Listening progress check

  1. Start by clicking on the TimeTracker icon on the computer. That will bring you to the time sheet system.
  2. The first thing you do once you have entered the TimeTracker system is click on My Time Sheet.
  3. Once you are on the My Time Sheet screen, the second thing you will do is click on the button that says Name.
  4. Once you have clicked on Name, scroll down the list until you find your name, and then click on it.
  5. When you click on your name, it will take you to your own profile, with your name on the top.
  6. Next, in your profile, click on the Time In or Time Out button, depending on whether you are arriving at work or leaving. When you click on the Time In or Time Out button, the computer will automatically enter the current time.
  7. Finally, when the time appears in the box, remember to click Save so that your hours are recorded. If you don’t click Save, you will have to start over again.


Common vocabulary used on forms

Put each of the words or phrases below into the correct column:

First name Last name Employment Birthdate Telephone
Name Family name Job Date of birth Cell
Given name Surname Occupation DOB Phone number

Common form layouts

  1. You live in Calgary at 1423 Main Street in Apartment 23. Your postal code is T2A 1B2. Write your address following the different formats.


1423 Main Street 23 Calgary AB T2A 1B2
Number Street Apartment City Province Postal Code


23 1423 Main Street Calgary Alberta T2A 1B2
Apt./Unit Street No. Street Name City Province Postal Code


2 3   1 4 2 3   M A I N   S T
C A L G A R Y   A L B E R T A
T 2 A   1 B 2                
  1. It is the 23rd of March in 2016. Write this date following the different formats below.


2016 March 23
Year Month Day


23/03/2016 DD/MM/YYYY

c) Year

2016 03 23
Year Month Day

Filling in a form



Task 2

A company’s / values are / also important / when employers / make decisions / to retain employees./ Employers expect employees / to show /the right attitude / and to demonstrate / these values / once they hire them./ They expect employees / to conform / to the company’s culture /and adopt its values. / Many successful employees / use these values / to set goals / for improving their soft skills./ They know / that many companies / promote from within./ They know / that they have a better chance / of getting a higher position / in the company / if they can demonstrate / these values / along with their hard skills. /

Speaking practice

Kevin: Hi, you must be new here. I haven’t seen you before. I’m Kevin from Finance. Pleased to meet you.

Paul: From Finance? Nice to meet you. I’m Paul. Guest Services. This is my first day here.

Kevin: How’s it going?

Paul: Great, actually. I thought it would be information overload, and I was prepared for that. But it is all very well organized here.

Kevin: Oh, yeah. You’ll really enjoy working here. It’s well run, and all the supervisors are great. They really are about empowering everyone to do their best.

Paul: Yeah. And, after lunch, we get to observe people doing the tasks we will be performing. What a great idea—watching the people in action and easing into it like this. I didn’t have this at my last job.

Kevin: And where was that?

Paul: At the Regal.

Kevin: The Regal?

Paul: Yeah. It’s a boutique hotel in Calgary. Have you worked here long?

Kevin: Well, it’s been close to seven years.

Paul: Seven years? You must enjoy your job! Oh, sorry, but I have to rush. I just realized it’s almost one. I promised to meet someone at the reception. It’s been great talking to you, Kevin. Bye.

Kevin: See you later!


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